customer care
Privacy & Security
Returns Policy
Bad N Bare Returns Policy | 14 Days
By completing a purchase with Bad N Bare, you agree to the terms outlined below.
1. Returns Window
Return requests must be submitted within 14 days (including weekends) of delivery via our official returns portal.
Once your return has been authorised, items must be received within the specified timeframe. Returns received outside this window will not be accepted.
Bad N Bare reserves the right to decline any return that does not comply fully with this policy.
2. Condition Standards
To be eligible for return, items must be:
- Unworn
- Unwashed
- In pristine, resalable condition
- Free from marks, stains, fragrance, deodorant, or damage
- Returned with all original tags, hygiene liners, security tags, and branded packaging intact
Garments must show no indication of wear, stretching, misuse, or alteration.
We kindly advise trying on swimwear and garments over underwear to preserve hygiene standards.
3. Hygiene & Security Assurance
We maintain uncompromising hygiene and quality control measures.
Accordingly:
- Items returned with a removed, cut, reattached, tampered, or damaged hygiene liner will be declined.
- Items returned with a removed, cut, altered, or tampered security tag will be declined.
- Removal of a security tag for fitting or photography purposes renders the item ineligible for return.
- Any evidence of tag manipulation or attempted reattachment will result in refusal.
There are no exceptions to this policy.
Rejected items will be returned to the sender at their expense.
4. Return Shipping
Customers are responsible for all return shipping costs.
We strongly recommend using a secure, tracked, and signed-for service, as Bad N Bare cannot accept responsibility for items lost or damaged in transit.
For international returns, any customs duties, taxes, or additional fees incurred will be deducted from the refund where applicable.
Original shipping charges are non-refundable.
5. Inspection & Approval
All returned items are carefully inspected upon receipt.
Bad N Bare retains sole discretion in determining whether returned items meet our standards.
If a return does not pass inspection:
- The refund will be declined.
- The item will be returned to the customer.
- Any associated shipping costs will not be covered by Bad N Bare.
6. Refunds
Approved refunds will be issued to the original payment method only.
Please allow up to 14 business days for processing. The time required for funds to appear may vary depending on your financial institution.
7. Policy Integrity
To protect the exclusivity and fairness of our brand, we monitor return activity.
Bad N Bare reserves the right to:
- Decline returns demonstrating excessive or irregular patterns
- Refuse future transactions
- Restrict service where policy misuse is suspected
These measures safeguard both our business and our valued customers.
8. Policy Amendments
Bad N Bare reserves the right to amend this policy at any time. Updates take immediate effect upon publication on our website.
Exchanges
Exchanges are available for UK orders only. Please note, the delivery cost to exchange your order is not covered by us and will be payable by the customer. Once the delivery fee has been received, your exchange item will be dispatched. For international customers, we recommend placing a new order, as our collections are produced in limited quantities and may sell out quickly.
Refund
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organisations.
Return Shipping Fees
Outbound shipping fees from the original order are not refundable
Late Returns
We do not accept returns beyond the 14 days of your delivery and anything sent to us after 14 days will be returned to you.