Help
Our Client Advisors will be delighted to assist you and provide personalised advice. Our Service Centre is available 24/7.
FAQS
Do you ship internationally?
We ship all over the world. Please click HERE for rates.
How do I know if my order has been placed successfully?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
Sometimes our emails land in junk so please check your junk and add us to your contact list.
How do I know when my order will arrive?
Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they're located and the shipping method you've selected.
How do I return an item for refund?
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period please ship it back following the instructions on the returns portal.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.
Refunds for full priced items are issued to your original payment method. If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.
Sale items are not returnable (for exchange or refund).
Something I purchased is now in sale. Can I receive a price adjustment?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
SIZE GUIDE
Calculate Your Own Size
Take your measurements directly on the body with a measuring tape around your bust, waist, and hips without over-tightening.
1 - Take your measurements directly on the body with a measuring tape around your bust, waist, and hips without over-tightening.
2 - Your waist is measured at the narrowest part of the waist. Hold the tape measure snugly to your body without pulling it too tight.
3 - The circumference of your hips is measured at the fullest point of your pelvis.
Still Unsure About Your Size?
Send us a mail on hello@badnbare.com
We will reply within 8 hours.
POLICY & INSURANCE
Our Policy
We take pride of our Bad N Bare items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
Insurance
Bad N Bare insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.
USEFUL TIPS
Ensure A Smooth Order Process
We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
To minimise delays, we recommend using your work address as your delivery address.